Refund Policy

1. How purchases and billing work

AllWays is free to download and includes an optional subscription, Travel+. Travel+ is sold and billed by Apple through the App Store and charged to your Apple ID. despawn, the publisher of AllWays, does not process payments, never receives or stores your card or payment details, and cannot directly charge or refund you. Apple is the merchant of record for every App Store purchase.

2. Who handles refunds

Because Apple sells and bills Travel+, all refunds are handled by Apple, in line with Apple's Media Services Terms and Conditions and applicable law. We are not able to issue refunds for App Store purchases ourselves, and we do not have access to your payment method. Apple reviews and decides each refund request.

3. How to request a refund from Apple

You can ask Apple for a refund directly:

• Go to reportaproblem.apple.com and sign in with your Apple ID.
• Find your Travel+ purchase, choose Request a refund, and select a reason.
• Or, on your iPhone or iPad: open Settings, tap your name, then Media & Purchases or Subscriptions to review your purchase history.

Apple typically responds to refund requests within a few days. The outcome is determined by Apple under its policies.

4. Free trials and cancellation

If a free trial is offered, you are not charged during the trial. To avoid being charged, cancel at least 24 hours before the trial ends. Canceling a subscription stops future renewals but does not, by itself, refund a period that has already been charged. You can manage or cancel any time in Settings, then your name, then Subscriptions. Access to Travel+ features continues until the end of the period you have already paid for.

5. Your statutory rights

If you are a consumer in the European Union, the United Kingdom, or another region with mandatory refund or withdrawal rights, those rights continue to apply, and nothing in this policy limits them. Where such rights apply, you may exercise them through Apple as the seller of the app, and you may also contact us for help.

6. Need help before requesting a refund?

If something in the app is not working as expected, email us first at [email protected] — we may be able to fix the problem quickly. For billing and refunds specifically, Apple makes the final decision. See also our Terms of Service and Privacy Policy.

7. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the effective date at the top of this page.

8. Contact

AllWays is published by despawn. If you have questions about this Refund Policy, email us at [email protected].